1. Who we are
The Health Check is offered by Health Surfers BV (Josie), enterprise number BE 1039.918.687, registered office Blauwhuisstraat 31, 8531 Hulste (Harelbeke), Belgium. You can reach us at support@josie.care.
2. What you reserve
By paying the deposit, you reserve a place in the first Health Check group, which we aim to start in February 2027 in Belgium, for the option you chose. The expected prices are:
- PMOS Health Check: €210;
- PMOS Metabolic Programme: €450;
- optional 15-minute video call with the doctor: €49.
Prices are in euros and include all taxes. Before the start, we confirm the final details and price of your option, and you decide whether to continue. If you do not, your deposit is refunded in full. The services themselves, including what each option contains, are described on josie.care/health-check and will be set out in full in the terms we send you before the start.
3. Who can reserve
To reserve, you must be 18 or older, live in Belgium, and have been diagnosed with PMOS (formerly PCOS) by a doctor. The Health Check is not available during pregnancy or breastfeeding, and the glucose sensor in the Metabolic Programme is not suitable if you use insulin or are being treated for diabetes. If it turns out that you are not eligible, we cancel your reservation and refund your deposit in full.
4. How the reservation works
- You choose your option, enter your email address, agree to the processing of your data, and pay the €20 deposit on Stripe's secure payment page, by card or Bancontact.
- Your reservation is confirmed once the payment succeeds. You receive a receipt by email.
- The first group has 50 places, allocated in the order deposits are paid. If the group is full when your payment arrives, we refund your deposit in full.
- Before the start, we contact you to confirm your place, the final details and price, and how your blood test is taken (with a kit at home or at a partner laboratory), and we send you the full terms.
5. Your deposit
The deposit is €20, whatever option you choose. It is deducted from the price of your option when you confirm your place. It is refunded in full:
- whenever you ask, at any time before you accept the full terms of the Health Check;
- if you decide not to continue once we confirm the final details and price, or decline the full terms we send you before the start;
- if we cancel the group;
- automatically, without you having to ask, if the first group has not started by 31 May 2027;
- if you are not eligible (section 3) or the group is full (section 4).
We refund within 14 days of your request or of our decision, to the payment method you used. The deposit does not earn interest.
6. Your right of withdrawal
As a consumer, you have a legal right to withdraw from a contract concluded at a distance within 14 days, without giving a reason (Article VI.47 of the Belgian Code of Economic Law). Our refund promise in section 5 goes further: you can cancel your reservation and get your deposit back at any time before you accept the full terms. To cancel, write to support@josie.care from the email address you reserved with.
7. Changing your option
Until you accept the full terms, you can switch between the Health Check and the Metabolic Programme, or add or remove the doctor call, by writing to support@josie.care. Your deposit stays the same.
8. If the plans change
We aim to start in February 2027. If the start date, the way the blood test is taken, the price or the content of your option change in a way that matters to you, we tell you by email before you commit to anything further, and you can cancel with a full refund. If the first group has not started by 31 May 2027, we refund every deposit automatically.
9. Not medical advice
Reserving a place does not create a relationship with a doctor and is not medical advice. Josie does not diagnose. During the Health Check, your results are reviewed by an independent partner doctor. For a diagnosis or treatment, speak with your own doctor.
10. Liability
At the reservation stage, our liability towards you is limited to the amount of your deposit. This does not limit our liability for fraud or intentional or serious fault, or any right you have under mandatory consumer law.
11. Your data
We process your email address and your reservation as described in the Health Check Privacy Notice, with your explicit consent.
12. Questions and complaints
Write to support@josie.care and we will reply within 7 working days. If we cannot resolve a complaint together, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, www.mediationconsommateur.be).
13. Applicable law
These terms are governed by Belgian law. This does not deprive you of the protection of mandatory consumer law of the country where you live. Disputes go to the competent Belgian courts, without prejudice to your right as a consumer to bring a claim in the courts of your place of residence.
14. Changes to these terms
We may update these terms for future reservations. The version you accepted when you paid your deposit continues to apply to your reservation.
Health Surfers BV · BE 1039.918.687 · support@josie.care · Version 1.2