Polycystic Ovary Syndrome is a hormonal and metabolic condition affecting roughly 1 in 10 women of reproductive age. It can cause irregular cycles, acne, excess hair growth, hair thinning, weight changes, fatigue, mood changes, and fertility challenges, though symptoms vary widely from person to person.

Josie is a digital health companion for women with PCOS. It helps you track symptoms, understand patterns, prepare for doctor appointments, and manage your condition with evidence-based tools. It is not a generic period tracker. It is built specifically for the complexity and variability of PCOS.

How is Josie different from other PCOS apps?

Most health apps assume regular cycles and focus on fertility. Josie starts from symptoms, supports four different cycle states including absent periods, and generates specialist-specific appointment prep reports. It also includes advocacy tools for women who are still seeking a diagnosis or have been dismissed by their doctor.

Do I need to track my cycle to use it?

No. Many women with PCOS have highly irregular or absent cycles. Josie works just as well if you focus on symptoms, mood, energy, or medication tracking instead. Your cycle is one input, not the centre of the app.

Yes. Your data is stored securely in the EU, encrypted at rest and in transit, and belongs only to you. Josie complies with GDPR, including health data protections under Article 9. You can export or delete your data at any time. We never sell your data.

Is Josie a medical device?

Josie is designed as a Class I Software as a Medical Device under EU MDR 2017/745. It is a tracking and information tool, not a diagnostic or treatment tool. We are pursuing reimbursement through public health insurance pathways in Belgium, France, and Germany.

Can I share my data with my doctor?

Yes. Josie helps you create a clear, specialist-specific visit report you can download, email, or bring to your appointment, making it easier to discuss what has been happening and what matters most.

When can I try Josie?

Josie is currently in development with beta launch coming soon. Join the waitlist to be the first to get access.

Terms of Service

Note on our legal status: Josie is currently operated by Laure Santolini and Manon Vervaeke, acting jointly pending the formal incorporation of Health Surfers as a Belgian legal entity. When incorporation is complete, these terms will be updated to name the legal entity and you will be notified of the change.

1. Who we are

Josie is operated by:

Laure Santolini and Manon Vervaeke
doing business as Health Surfers
Antwerp, Belgium

Contact:support@josie.care
Privacy:privacy@josie.care
Website:josie.care

2. Accepting these terms

By creating an account or using Josie, you agree to these Terms of Service and our Privacy Notice. If you do not agree, do not use the service.

We may update these terms from time to time. If we make a material change, we will notify you in the app and by email before the change takes effect. Continued use of Josie after the effective date of an update constitutes your acceptance of the revised terms.

3. Eligibility

Josie is intended for adults aged 18 and over. By creating an account, you confirm that you are at least 18 years old. If you become aware that a person under 18 has created an account, please contact us at support@josie.care.

You must provide accurate, current, and complete information when registering. You are responsible for keeping your account details up to date.

4. What Josie is

Josie is a digital health platform classified as a Class I Software as a Medical Device (SaMD) under EU Medical Device Regulation 2017/745. It is designed to help adult women living with or seeking a diagnosis of Polycystic Ovary Syndrome (PCOS) track their health, prepare for medical appointments, and access evidence-based health information.

Josie is not a diagnostic tool. The patterns, insights, and reports generated by Josie are based on the data you enter and are intended to support your conversations with healthcare professionals. They are not clinical assessments, medical diagnoses, or treatment recommendations. Nothing in Josie should be understood as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

The Building My Case feature helps you document your health experience in a structured format. Reports generated through this feature are self-reported summaries, not clinical records, and include a disclaimer to that effect.

If you are experiencing a medical emergency, contact your local emergency services immediately.

5. Your account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Do not share your password with anyone.

If you believe your account has been compromised, contact us immediately at support@josie.care.

We may suspend or close accounts that violate these terms, that we reasonably believe to have been accessed without authorisation, or that have been inactive for an extended period following prior notice.

6. Subscription tiers

Josie offers three access tiers:

Tier	Monthly price	Annual price
Free	No charge	No charge
Plus	€9.99 per month	€7.99 per month, billed as €95.88 per year
Premium	€14.99 per month	€11.99 per month, billed as €143.88 per year

Annual plans are billed as a single upfront payment. All prices include applicable taxes where required by law.

A summary of features available at each tier is available at josie.care and within the app. We reserve the right to change pricing with reasonable notice; existing subscribers will be notified before any price change affects their billing.

7. Free trial

Plus and Premium subscriptions include a 14-day free trial. No payment method is required to start a trial. At the end of the trial period, continued access to Plus or Premium features requires starting a paid subscription. If you do not subscribe, your account reverts to the Free tier and paid-tier data remains accessible if you subsequently subscribe.

Only one free trial per person is permitted.

8. Payment and billing

Subscriptions are processed through Apple App Store (iOS) or Google Play Store (Android) using in-app purchase. Billing, payment method management, and receipts are handled by Apple or Google in accordance with their respective terms of service. Health Surfers does not store payment card details.

Subscription entitlements are managed by RevenueCat. RevenueCat receives your purchase token and a pseudonymous user identifier. No health data is shared with RevenueCat.

Subscriptions renew automatically at the end of each billing period unless cancelled. You can manage and cancel your subscription at any time through your Apple ID or Google account settings.

9. Cancellation and refunds

You may cancel your subscription at any time through your device’s app store account settings. Cancellation takes effect at the end of the current billing period; you retain access to your paid tier until then.

Refunds are subject to the refund policy of the app store through which you purchased. Health Surfers does not process refunds directly. To request a refund, use Apple’s or Google’s standard refund process.

Deleting the Josie app does not cancel your subscription. You must cancel through your app store account.

10. Your content and data

You retain ownership of all health data and content you enter into Josie. By using the service, you grant Health Surfers a limited licence to process your data for the purposes set out in the Privacy Notice, including providing and improving the service.

We do not sell your health data to third parties. Data processing is described in full in the Privacy Notice.

You are responsible for the accuracy of the data you enter. Josie provides tools to help you track and organise health information, but we cannot verify the accuracy of user-entered data.

11. Acceptable use

You agree not to:

Use Josie for any unlawful purpose or in violation of any applicable law or regulation
Attempt to gain unauthorised access to any part of the service or its infrastructure
Interfere with or disrupt the integrity or performance of the service
Attempt to reverse-engineer, decompile, or extract source code from the app
Use the service to transmit unsolicited communications or malicious code
Impersonate another person or misrepresent your identity or affiliation
Use automated means to access the service without our express permission
Attempt to circumvent subscription entitlements or access controls

12. Intellectual property

Josie, including the app, its content, features, design, and underlying software, is owned by Health Surfers and protected by applicable intellectual property law. Nothing in these terms grants you any ownership right in the service.

The education library content in Josie has been reviewed by our scientific advisory board. You may access and use this content for your personal health management. You may not reproduce, distribute, or commercially exploit it without our written permission.

13. Third-party services and links

Josie integrates with third-party services including Apple HealthKit, Google Health Connect, and app store platforms. Your use of those services is subject to their respective terms and privacy policies. Health Surfers is not responsible for the practices of third-party services.

The app may contain links to external websites or resources for informational purposes. We are not responsible for the content or availability of those external resources.

14. Disclaimer of warranties

Josie is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Health Surfers makes no warranties, express or implied, regarding the service, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

We do not warrant that the service will be error-free, that defects will be corrected, or that the service is free of viruses or other harmful components.

15. Limitation of liability

To the fullest extent permitted by applicable law, Health Surfers and its founders, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service.

Our total liability to you for any claim arising under these terms will not exceed the amount you paid to us in the 12 months preceding the claim, or €100, whichever is greater.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

16. Medical disclaimer

Josie is a health tracking and information tool. It is not a substitute for professional medical care. The insights, patterns, and reports produced by Josie are based on the data you enter and are intended to help you understand and communicate your health experience. They do not constitute a clinical diagnosis or recommendation.

Always consult a qualified healthcare professional before making decisions about your health, medications, or treatment. If you are in a medical emergency, contact your local emergency services immediately.

17. Data protection

Your personal data is processed in accordance with our Privacy Notice. The Privacy Notice explains what data we collect, how we use it, who we share it with, how long we keep it, and your rights as a data subject under the General Data Protection Regulation (GDPR).

18. Governing law and disputes

These terms are governed by the laws of Belgium. Any dispute arising from or relating to these terms or your use of Josie will be subject to the exclusive jurisdiction of the courts of Belgium, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you have a complaint, please contact us first at support@josie.care. We will do our best to resolve it promptly.

19. Changes to the service

We may update, modify, or discontinue features of Josie at any time. We will give reasonable notice of significant changes where possible. We are not liable for any modification, suspension, or discontinuation of the service.

20. Contact

General and support:support@josie.care
Privacy and data:privacy@josie.care
Website:josie.care

Josie is operated by Laure Santolini and Manon Vervaeke, doing business as Health Surfers, Antwerp, Belgium.